Delivery & Shipping
Yes, We Deliver Worldwide! But ...
If you are NOT in the UK, please make sure the medicine you want to buy is allowed in your country. You can simply call your local Customs Office to find out. Some countries like Germany, Thailand and the USA, etc. have very strict Customs regulations. Products with Codeine Phosphate as an active ingredient are particularly disliked by Customs in the USA and in many other countries around the world. Don't say we did not warn you!
There is no compensation for any loss resulting from goods being seized, confiscated or destroyed by Customs.
Please NOTE that the South African Customs No Longer Allows Medicine to Be Returned To South Africa. If your parcel is refused entry into your country (and returned to sender), it will be DESTROYED by SA Customs upon arrival and NOT delivered back to us!
We ship all products from South Africa - we no longer keep any inventory in the UK. We deliver Worldwide via DHL, EMS, Global Express and the Post Office (Registered Airmail). Post Office delivery option is not suitable for Australia, Newzealand, USA and Canada because the Post Office sometimes takes a very long time to deliver in those countries. DHL is our preferred shipping method.
This is the fastest delivery method and can take as little as 3 days. Use it if you need your medicine urgently.
Global Express is the second fastest International Courier service available to most international destinations. The service is offered by "The Courier Guy", a South African private courier company with a global reach. This delivery option takes only 7-14 days to any destination in the World. Final delivery is done by DHL in some countries.
EMS is available to USA and Canada. The parcel will take an average of 12 days to arrive. Using the tracking number provided, you can track your parcel at: https://wheremy.com/ems-post-tracking/
Post Office Airmail
Parcel posted via the Post Office will normally take between 4-6 weeks to arrive. Parcels may take much longer to arrive due to the effects of the festive season, public holidays or industrial strike action. Use this delivery option if you are not in a terrible hurry to receive your order because lengthy delivery delays are not uncommon, sometimes for no apparent reason. Having said that, the SA Post Office has 99% delivery success rate. Please bear this in mind when selecting a delivery option for your order.
Tracking Your Parcel Online
When your order is dispatched, you will receive an email to notify you that your order has been shipped which will include the parcel tracking information. If you haven't received a tracking number, that means we are still working on processing your order. If you do not receive an email by your estimated shipping date, our system may have back ordered some items on your order. You can check on the status of your order online by logging into your ZimSeller account and going to "Order History". If your order status indicates that it has been shipped, the order details will also include your tracking information.
DHL orders are processed and dispatched pretty much immediately. However, EMS, Global and Post office orders may take 7 days or longer before your shipping label is generated. Once your shipping label is generated a tracking number will become available.
The S.A Post Office does not offer International parcel tracking. The tracking number they provide only works within the borders of South Africa. The last date you see on the tracking history is the date the parcel would have left South Africa. Because this date won't change, you may get the false impression that your parcel is stuck in South Africa.
How Delivery Fees are Calculated
The correct delivery fee will be calculated at checkout. This cost will be based on a combination of factors such as number of items in the shopping cart (quantity), weight delivery option selected and delivery destination.
Import Duty & Additional Charges by Customs
Please note that we have no control over additional fees that Customs officials in your country may impose. It may be a good idea to contact your local Customs Office to inquire about the legality of importing the desired product into your country before you place an order on this website. Therefore, please note that ZimSeller prices, shipping and handling charges do not include any custom duties or taxes that may be incurred or charged on international orders. These charges are beyond the control of ZimSeller and need to be paid by the customer. Read more ...
How to upgrade from Post Office to DHL
If you place an order and select the Post Office as your delivery option, you can upgrade the delivery option to EMS, Global or DHL at any time before your order is dispatched. To do so, please follow these instructions:
1. Log into your ZimSeller account
2. Put into the shopping basket the same products that are on your existing order
3. Just go as far as Checkout>Shipping page. There you will see all the available delivery options and their respective fees.
Let us know what that amount is so that we can raise an invoice for you. We will subtract the amount you would have already paid for Post Office delivery.