Yes — We Deliver Worldwide from South Africa! But Please Read This Carefully

ZimSeller Pharmacy proudly ships internationally from South Africa to customers across the globe. We deliver to most destinations with a functional postal system and where the importation of medicines is permitted. However, international shipping of pharmaceutical products involves important responsibilities and potential risks that customers need to understand before placing an order. If this is your first time purchasing from ZimSeller Pharmacy, we encourage you to take a moment to review how our shipping process works. A few customers have previously overlooked the information on this page and later expressed dissatisfaction online regarding issues that were entirely outside of ZimSeller’s control. Our goal is to help you avoid misunderstandings by ensuring you are fully informed from the beginning.

When you buy from ZimSeller Pharmacy, you are importing medicine from South Africa into your home country. Because every country has its own pharmaceutical regulations, it is your responsibility to ensure that the product you wish to purchase is legal for import.

We strongly recommend contacting your local Customs Office, Postal Authority, or Border Control Agency to confirm the rules before ordering. Customs laws vary widely:

• Some countries (e.g., Germany, Italy, Spain, Portugal, Thailand, the USA) enforce strict restrictions on certain medicines.

• Even over-the-counter medicines in South Africa may require special approval or be prohibited in other countries.

⚠️ Please check first. We want your order to arrive safely. Don’t say we didn’t warn you!
If your order is seized, confiscated, or destroyed by Customs, ZimSeller is not responsible.

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Important Disclaimer

ZimSeller Pharmacy does not offer compensation for losses resulting from:

• Customs seizure

• Customs destruction

• Customs return-to-sender

• Confiscation due to local pharmaceutical restrictions

We only replace or refund orders that are lost in transit, not orders held or rejected by Customs authorities.

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Important Notice Regarding Codeine Products

Medicines containing codeine (such as Stilpane, Syndol, Pynstop, Acurate, Adco-Dol, etc.) have strict export and import limitations.

✅ We can ship codeine products only via “DSV Untracked.”
No other courier option accepts or delivers parcels containing codeine.

Please select the correct shipping option at checkout to avoid delays or cancellations.

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Delivery Options: Quick Global Comparison

Below is a summary of the available couriers and what to expect from each:

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Courier Option Details

DHL Express

⚠️ Not suitable for orders containing codeine products.

DHL is one of the fastest and most reliable global courier services, offering delivery within 3–7 days to most countries. DHL provides full tracking, efficient customs processing, and professional handling.
Choose this option for non-restricted medicines, supplements, skincare, and devices where speed matters.

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Post Office

⚠️This option is no longer available

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DSV Untracked

DSV Untracked is a slower but highly effective postal-style shipping method, delivering in 4–6 weeks on average.

This is currently the only method allowed for shipping codeine products internationally.

Although it does not provide tracking, it offers one major advantage:

High Discretion & High Success Rate (≈99%)

With this method, South Africa’s postal system consolidates many parcels into a large sealed canvas bag.

• Customs sees only the bag, not the individual parcels inside it.

• Once the sealed bag reaches your country, it is opened at a local DSV facility, and your parcel enters the local delivery network for final processing.

This significantly reduces the chances of Customs scrutiny, making it the preferred and most successful method for restricted pharmaceutical items.

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How Delivery Fees Are Calculated

Shipping fees at checkout are calculated automatically based on four factors:

1. Quantity of items ordered

2. Total weight of the parcel

3. Shipping method selected (DHL or DSV Untracked)

4. Destination country

These variables ensure an accurate, fair shipping rate for your specific order.

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Customs, Import Duty & Taxes

Every country has its own rules for importing pharmaceutical products. Although we ship from South Africa, we have no authority over your country’s Customs procedures.

Please note:

• ZimSeller’s prices do not include import duties, VAT, Customs clearance fees, or other government charges.

• Any such costs are the responsibility of the customer.

• Customs may delay or inspect your parcel at their discretion.

To avoid complications, we strongly encourage customers to:

• Verify product legality with their local health authority

• Ask whether a prescription, import permit, or declaration is required

• Confirm whether your country restricts certain ingredients (e.g., pseudoephedrine, codeine, antihistamines, corticosteroids, etc.)

Your preparation helps ensure a smooth delivery process.

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Final Reminder

International shipping of medicines involves shared responsibility.
ZimSeller Pharmacy guarantees careful packing, correct documentation, and dispatch from South Africa — but we cannot control Customs laws in your country.

If you are unsure, please check before placing an order.
We are always happy to assist with guidance where possible.