Returns, Refunds & Exchanges
Please NOTE that the South African Customs No Longer Allows Medicine to Be Returned To Sender. If your parcel is refused entry into your country, it will will be DESTROYED by SA Customs upon arrival and NOT delivered back to us!
Therefore, before placing an Order, make sure the medicine you intend to buy is allowed into your country or state. There is no compensation for any loss resulting from goods being seized, confiscated or destroyed by Customs.
Returns and Exchanges Policy
ZimSeller Online Pharmacy aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact one of our Customer Service Representatives to arrange a return or exchange.
Contact Us to Arrange Returning Products
A Customer service representative will be available online to assist you from:
To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).
A return address will be provided to you by our customer service representative based on your location. Please DO NOT return your parcel to the address given on this website which is our head office address. The return address should be obtained from our Customer Service representatives. This unique address is used to return the item to a the ZimSeller Pharmacy order fulfilment center nearest to you.
At ZimSeller, we do our best to ensure that you are completely satisfied with our products. We are therefore happy to issue a full refund based on the conditions listed below:
Full Refund Possible If:
Customers are not legally entitled to a refund if:
Most items available for purchase on the ZimSeller are refundable; however, the following additional restrictions apply:
All items being returned will be inspected by ZimSeller Pharmacy prior to a refund being issued. Please note that missing items or parts could delay the processing of your refund.
Items That Are Not Eligible For a Refund Under Any Circumstances
How Refunds are Processed
We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of ZimSeller management, having inspected the condition of the item returned.
How to Request a Refund:
To request a refund, simply send an email to the Finance Manager at email@example.com giving your order details and the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.